Buildium Reviews: Is it the Best Property Management Software?

Buildium is a cloud-based property management software that helps property managers streamline their daily tasks.

It offers features such as online rent payments, maintenance requests, lease tracking, and accounting.

With Buildium, property managers can manage multiple properties from a single dashboard, making it easier to stay organized and efficient.

If you’re considering using Buildium for your property management needs, it’s important to read reviews from other property managers who have used the software.

Reviews can give you insight into the pros and cons of the software, as well as tips for how to get the most out of it.

Buildium has received generally positive reviews, with users praising its ease of use, customer support, and comprehensive feature set.

However, some reviewers have noted that it can be expensive compared to other property management software options.

Ease of Use

Buildium is a user-friendly platform that simplifies property management tasks. The software offers a dashboard that provides an overview of all the essential features, making it easy for users to navigate and access the tools they need. Users can easily access the platform from their smartphones or tablets, giving them the flexibility to work on the go.

One of the standout features of Buildium is its ease of use. The platform is designed to be intuitive, allowing users to quickly learn how to use the software. The dashboard is well-organized and provides easy access to all the essential features. Users can easily navigate the platform and find the tools they need to manage their properties.

Buildium’s user-friendly interface makes it easy for property managers to manage their properties efficiently. The software automates many of the tedious tasks associated with property management, such as rent collection and maintenance requests. This automation saves property managers time and allows them to focus on other aspects of their business.

Overall, Buildium is an easy-to-use platform that simplifies property management tasks. The user-friendly interface and well-organized dashboard make it easy for property managers to manage their properties efficiently.

Pricing and Plans

Buildium offers flexible pricing plans to accommodate the needs of different property managers. The platform has three pricing plans: Essential, Growth, and Premium. Each plan comes with different features and capabilities.

The Essential plan is the most affordable option and starts at $52 per month. This plan includes basic features such as online rent payments, maintenance tracking, and tenant screening.

The Growth plan is designed for mid-sized property management companies and starts at $166 per month. It includes all the features of the Essential plan, plus additional features such as custom branding, eLeasing, and document management.

The Premium plan is the most comprehensive option and starts at $462 per month. This plan includes all the features of the Growth plan, plus advanced features such as owner portal, portfolio-level accounting, and custom workflows. The Premium plan is ideal for large property management companies with complex needs.

Buildium also offers add-on features that can be purchased separately, such as resident utility billing, resident insurance, and renter’s insurance. These add-ons can be added to any pricing plan.

All pricing plans come with a 15-day free trial, which allows property managers to test the platform before committing to a subscription.

Overall, Buildium’s pricing plans offer a range of options to accommodate the needs of different property managers. The platform’s flexible pricing and comprehensive features make it a valuable resource for property management companies looking to streamline their operations and improve their bottom line.

Customer Service and Support

Buildium is known for its exceptional customer service and support. The company’s customer care team is available 24/7 to provide assistance to its customers. Buildium has won the Stevie Awards for Outstanding Customer Service for eight consecutive years, which is a testament to the company’s commitment to its customers.

Buildium’s customer service team is known for being friendly and responsive. Customers can reach out to the team of experts for help with any questions or issues they may have. The team can be contacted via phone, email, or live chat. Customers can also access Buildium’s online knowledge base of help articles and videos to get fast answers and technical assistance.

One of the most significant advantages of Buildium’s customer service is that the team is responsive to customer suggestions and feedback. The company has made improvements to its software based on customer feedback, which has helped to improve the user experience.

Buildium’s customer support team is also available to help customers with any technical issues they may encounter. The team can assist with software installation, data migration, and other technical issues. Customers can also access Buildium’s online community forum, where they can connect with other users and get help from the Buildium team.

In summary, Buildium’s customer service and support are top-notch. The company’s friendly and responsive customer care team is available 24/7 to provide assistance to its customers.

Customers can also access Buildium’s online knowledge base of help articles and videos for fast answers and technical assistance. Buildium’s customer support team is also available to help customers with any technical issues they may encounter.

Pros and Cons of Buildium

Buildium is a cloud-based property management software that offers a wide range of features to help property managers streamline their operations. Here are some of the pros and cons of using Buildium.

Pros

• Ease of use: Buildium is known for its user-friendly interface, which makes it easy to navigate through the software and perform tasks quickly. The software is designed to be intuitive, so even users who are not tech-savvy can use it without any problems.
• Affordability: Buildium offers pricing plans that are affordable and flexible, making it accessible to small and medium-sized businesses. The software also offers a free trial period, so users can test the software before committing to a paid plan.
• Automation: Buildium offers a range of automation features that help property managers save time and reduce errors. For example, the software can automate rent collection, lease renewals, and maintenance requests.
• Customization: Buildium allows users to customize the software to suit their specific needs. Users can create custom reports, add custom fields to forms, and customize workflows to match their business processes.
• Integration: Buildium integrates with a range of third-party software, including QuickBooks, Mailchimp, and Google Drive. This makes it easy for users to manage their property management tasks from a single platform.

Cons

• Limited mobile app: Buildium’s mobile app is limited in functionality compared to the desktop version. Users can perform basic tasks, such as viewing tenant information and sending messages, but more complex tasks require the desktop version.
• Limited customer support: Buildium’s customer support is limited to email and chat support. There is no phone support available, which can be frustrating for users who need immediate assistance.
• Learning curve: While Buildium is user-friendly, there is still a learning curve for new users. Users may need to spend some time learning the software and its features before they can use it effectively.
• Limited accounting features: Buildium’s accounting features are limited compared to other property management software on the market. For example, the software does not offer accrual accounting or advanced financial reporting.

Overall, Buildium is a great option for property managers who are looking for an affordable and user-friendly property management software. While there are some limitations to the software, its range of features and customization options make it a popular choice among property managers.

User Reviews and Ratings

Buildium has received mostly positive reviews from its users. On Trustpilot, one user praised the software’s solid features but criticized the implementation process, citing a lack of support and difficulty in scheduling appointments with implementation specialists.

On G2, Buildium has an overall rating of 4.4 out of 5 stars with 74% of users giving it a 5-star rating. Users have described Buildium as user-friendly and efficient, with great customer support. Some users have mentioned that the software has helped them streamline their property management tasks and improve communication with tenants.

Software Advice has given Buildium a rating of 4.8 out of 5 stars based on 282 reviews. Users have praised the software’s ease of use, customization options, and customer support. Some users have mentioned that Buildium has helped them save time and money by automating tasks and providing detailed financial reports.

Overall, users seem to be satisfied with Buildium’s features, ease of use, and customer support. Some users have mentioned minor issues with the implementation process or specific features, but these seem to be relatively rare.

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Final Thoughts

Overall, Buildium is a solid choice for landlords and property managers who are looking for a comprehensive property management solution. Its user-friendly interface and robust feature set make it a popular option among users.

One of the standout features of Buildium is its accounting capabilities. The platform offers a range of accounting tools, including online payments, automated late fees, and more. This makes it easy for landlords and property managers to keep track of rent payments and other financial transactions.

Another key strength of Buildium is its customer support. The company offers a range of support options, including phone, email, and live chat. Users report that the support team is responsive and helpful, which can be a major advantage when dealing with complex property management issues.

That said, there are some areas where Buildium could improve. Some users have reported that the platform can be slow to load, particularly when working with larger portfolios. Additionally, the pricing can be a bit steep for smaller landlords or property managers with limited budgets.

Overall, Buildium is a powerful property management solution that offers a range of features and capabilities. While it may not be the perfect fit for every user, it’s definitely worth considering for those who are looking for a comprehensive, user-friendly platform.