Is American Home Shield Worth It? A Comprehensive Review

American Home Shield is a home warranty company that offers coverage for home systems and appliances. Homeowners may wonder if it is worth it to invest in a home warranty plan, and specifically, if American Home Shield is a good option.

There are several factors to consider when deciding if American Home Shield is worth it, including the cost, coverage options, and customer service.

One important factor to consider is the cost of American Home Shield’s plans. The company offers several different plans at varying price points, with monthly fees ranging from $39.99 to $59.99.

In addition to the monthly fee, customers are also responsible for paying a service fee each time they request a repair or replacement. The service fee ranges from $75 to $125, depending on the plan selected.

Homeowners should carefully consider their budget and the likelihood of needing repairs or replacements before deciding if American Home Shield is worth the cost.

American Home Shield Plans

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American Home Shield offers three main plan options: ShieldSilver, ShieldGold, and ShieldPlatinum. Each plan covers different home systems and appliances. Customers can choose the plan that best suits their needs and budget.

ShieldSilver

The ShieldSilver plan is the basic plan offered by American Home Shield. This plan covers essential appliances and systems such as the refrigerator, oven, dishwasher, plumbing, and electrical systems. The plan also includes coverage for the heating and cooling systems.

Customers can add optional coverage for additional items such as a pool or spa.

ShieldGold

The ShieldGold plan is the mid-tier plan offered by American Home Shield. This plan covers all the items covered in the ShieldSilver plan, plus additional items such as the garage door opener, built-in microwave, and trash compactor.

The plan also includes coverage for the plumbing stoppages and the air conditioning refrigerant.

ShieldPlatinum

The ShieldPlatinum plan is the premium plan offered by American Home Shield. This plan covers all the items covered in the ShieldGold plan, plus additional items such as the clothes washer and dryer, the kitchen refrigerator, and the ceiling fans. The plan also includes coverage for the plumbing stoppages with access issues and the air conditioning refrigerant with mismatched systems.

Overall, American Home Shield plans offer comprehensive coverage for a wide range of home systems and appliances. Customers can choose the plan that best suits their needs and budget. The company also offers optional coverage for additional items such as a pool or spa.

Coverage Options and Limitations

When it comes to home warranty providers, American Home Shield is one of the most comprehensive options available in the market.

They offer a variety of coverage options for home appliances and systems, ensuring that homeowners have peace of mind when it comes to unexpected breakdowns and repairs.

Standard Coverage

American Home Shield’s standard coverage includes protection for a range of home systems and appliances, such as electrical systems, plumbing, heating, HVAC, air conditioning, and more.

They also provide coverage for electrical lines, roof leaks, septic pump, and well pump. However, it is important to note that there are coverage limits and caps for each item, which can vary depending on the plan selected.

Optional Add-Ons

In addition to their standard coverage, American Home Shield offers several optional add-ons to their plans. These add-ons provide additional protection for items such as guest units, roof-leak protection, and maintenance services.

They also have comprehensive coverage options for heating units, ceiling fans, and mold. However, it is important to note that these add-ons come at an additional cost and may not be necessary for every homeowner.

Overall, American Home Shield’s coverage options provide homeowners with a sense of security and protection for their home appliances and systems.

However, it is important to carefully review the coverage limits and add-ons to ensure that the plan selected meets the specific needs of the homeowner.

Customer Service and Support

One of the most critical aspects to consider when purchasing a home warranty is the quality of customer service and support.

American Home Shield has a reputation for providing excellent customer service and support. They offer multiple ways to get in touch with their representatives, including phone, email, and live chat.

Customers can expect quick response times from American Home Shield representatives. They have a team of knowledgeable representatives who are available 24/7 to answer any questions or concerns.

Customers can also track the status of their claims online, making it easy to stay up-to-date on the progress of their repairs.

American Home Shield’s customer service is highly rated by customers. According to a review by Bob Vila, “Every facet of the customer experience is competently executed, and there are no glaring drawbacks with its customer service.”

Additionally, American Home Shield has a B rating with the Better Business Bureau, indicating that they have a good track record of resolving customer complaints.

In terms of customer support, American Home Shield offers a wide range of resources to help customers understand their coverage and make the most of their home warranty.

They have an extensive online knowledge base, which includes frequently asked questions, articles, and videos. Their website also features a blog with helpful tips and advice for homeowners.

Overall, American Home Shield’s customer service and support is a major selling point for their home warranty plans. Customers can expect quick response times, knowledgeable representatives, and a variety of resources to help them make the most of their coverage.

Pros and Cons of American Home Shield

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American Home Shield is a well-established home warranty company that offers comprehensive coverage for homeowners. Like any other company, it has its pros and cons that potential customers should consider before signing up.

Here are some of the pros and cons of American Home Shield:

Pros

  • Comprehensive Coverage: American Home Shield offers three home warranty plans that cover a wide range of appliances and systems. The ShieldSilver plan covers basic appliances, while the ShieldGold and ShieldPlatinum plans cover more advanced appliances and systems.
  • Flexible Service Fees: American Home Shield allows customers to choose their service fee, which can range from $75 to $125. This allows customers to customize their coverage to fit their budget.
  • No Maintenance Records Required: Unlike some other home warranty companies, American Home Shield does not require customers to provide maintenance records for their appliances and systems. This can save customers time and money.
  • No Coverage Cap for Systems: American Home Shield does not have a coverage cap for systems, which means that customers can make unlimited claims for covered systems.

Cons

  • Some Poor Customer Reviews: While American Home Shield has a generally positive reputation, some customers have reported negative experiences with the company. Some customers have reported long wait times for repairs or replacements, while others have reported difficulty getting in touch with customer service.
  • Slightly More Expensive Than Some Companies: American Home Shield’s monthly cost can be slightly higher than some other home warranty companies. However, this is offset by the company’s comprehensive coverage and flexible service fees.
  • No Appliance-Only Plan: American Home Shield does not offer an appliance-only plan, which means that customers must purchase a full home warranty plan to get coverage for their appliances.

Overall, American Home Shield is a reputable home warranty company that offers comprehensive coverage and flexible service fees.

While there are some negative reviews, the company’s overall reputation is positive. Whether or not American Home Shield is worth it depends on the individual customer’s needs and budget.

Comparing with Other Home Warranty Companies

When it comes to home warranty companies, American Home Shield is one of the most popular and well-known options on the market. However, it’s important to compare it with other companies to determine whether it’s truly worth the investment.

One company that often comes up in comparison with American Home Shield is Select Home Warranty. While American Home Shield is known for its comprehensive coverage, Select Home Warranty is often praised for its affordable pricing and wide variety of add-on options.

In fact, Select Home Warranty was named “Best Value” by This Old House in their 2023 rankings of the best home warranty companies.

Another company worth considering is Liberty Home Guard. Like Select Home Warranty, Liberty Home Guard offers a range of add-on options to customize your coverage.

However, it’s important to note that Liberty Home Guard has a slightly lower customer satisfaction rating than American Home Shield, according to the Better Business Bureau.

Overall, American Home Shield remains a top contender in the home warranty industry. Its decades of experience and multiple comprehensive plans make it a reliable choice for homeowners.

However, it’s important to weigh the pros and cons of each company and determine which one is the best fit for your specific needs and budget.

State Availability and Location Factors

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As per American Home Shield’s website, it is available in all states of the United States except for Alaska. However, the availability of coverage options for various home appliances and systems may vary depending on the state and location of the homeowner.

For instance, in some states, American Home Shield offers coverage for septic systems and well pumps, while in others, it does not.

Similarly, the cost of coverage may vary depending on the location of the home. For example, coverage for homes located in areas prone to natural disasters may be more expensive due to the higher risk of damage to home systems and appliances.

It is important for homeowners to carefully review the coverage options available in their state and location before purchasing a home warranty plan from American Home Shield.

Homeowners can use the company’s website to check the coverage options available in their state and get a quote for the cost of coverage.

In addition to state availability and location factors, homeowners should also consider the age and condition of their home appliances and systems before purchasing a home warranty plan.

American Home Shield covers appliances and systems regardless of their age, but if an appliance or system is already in poor condition, the company may not cover the cost of repairs or replacement.

Overall, American Home Shield offers comprehensive home warranty plans that may be worth it for homeowners looking for peace of mind and protection against unexpected home repair costs.

However, homeowners should carefully consider the coverage options available in their state and location and the condition of their home systems and appliances before purchasing a plan.

Final Verdict

After careful consideration of American Home Shield’s coverage plans, pricing, customer service, and reputation, it is clear that the company is worth it for homeowners who want comprehensive coverage for their appliances and systems.

American Home Shield offers three plans: ShieldSilver, ShieldGold, and ShieldPlatinum. Each plan offers varying levels of coverage for appliances and systems in the home.

The ShieldPlatinum plan is the most comprehensive, covering everything from the HVAC system to plumbing and electrical systems.

The pricing for American Home Shield’s plans is competitive with other home warranty companies. The monthly cost ranges from $29 to $74, depending on the plan selected. The service fee for each claim ranges from $75 to $125, which is on par with other companies in the industry.

Customer service is a strong point for American Home Shield. The company has a 24/7 customer service line, and claims can be submitted online or by phone. The company also has a large network of contractors, which ensures that homeowners can get their repairs done quickly and efficiently.

In terms of reputation, American Home Shield has been in business for over 50 years and is one of the most well-known home warranty companies in the industry.

The company has a B rating with the Better Business Bureau, which is a good sign that they are committed to resolving customer complaints.

Overall, American Home Shield is worth it for homeowners who want comprehensive coverage for their appliances and systems. The company has competitive pricing, excellent customer service, and a strong reputation in the industry.