Is Buildium Safe? A Friendly Review

Buildium is a popular property management software that has been around since 2004.

As with any software that handles sensitive information, the question of whether Buildium is safe is a valid concern for property managers and landlords.

In this article, we will explore the security measures that Buildium has in place to protect its users’ data.

Buildium takes security seriously and has implemented several measures to keep its users’ data safe.

For example, Buildium uses SSL encryption to protect data in transit, which means that all communication between the user’s computer and Buildium’s servers is encrypted and cannot be intercepted by third parties.

Additionally, Buildium’s servers are located in secure data centers that are monitored 24/7 and protected by physical security measures such as biometric access controls and video surveillance.

Understanding Buildium

Buildium is a cloud-based property management software that enables property managers to streamline their business operations, including rent, vacancy, and maintenance cycles. It offers a wide range of features, including tenant and lease tracking, online rent payments, maintenance requests, and accounting.

One of the benefits of Buildium is that it is a web-based software, which means that users can access it from anywhere with an internet connection. This makes it easy for property managers to manage their properties, even if they are not in the same location as their properties.

Buildium is also a SaaS (Software as a Service) solution, which means that users do not need to install any software on their computers. Instead, they can access the software through a web browser. This eliminates the need for expensive hardware and IT support, making it a cost-effective solution for property managers.

In terms of security, Buildium takes data protection seriously. It partners with Amazon, one of the world leaders in data storage and security, to ensure that user data is safe, encrypted, and protected. This means that property managers can rest easy knowing that their company data is secure.

Overall, Buildium is a user-friendly property management software that offers a wide range of features to help property managers streamline their business operations. Its cloud-based and SaaS nature makes it easy to use and cost-effective, while its partnership with Amazon ensures that user data is secure.

Functionality of Buildium

Buildium is a property management software that offers a range of features designed to help property managers streamline their operations. Here are some of the key functionalities of Buildium:

Accounting Capabilities

Buildium provides a full range of accounting capabilities, including general ledger accounting, accounts payable and receivable, and financial reporting. Users can easily track income and expenses, generate reports, and manage their budgets. The software also integrates with popular accounting software like QuickBooks.

Maintenance Request Tracking

Buildium allows tenants to submit maintenance requests online, which property managers can then track and assign to maintenance staff. Users can also generate work orders, track progress, and manage maintenance-related expenses.

Lease Tracking

Buildium provides a comprehensive lease tracking module that allows property managers to manage leases from start to finish. Users can easily create leases, track lease terms, and generate lease-related reports. The software also provides automated lease renewals and rent increases.

Vacancy Cycle Management

Buildium helps property managers manage the entire vacancy cycle, from marketing vacant units to screening tenants and signing leases. The software provides tools for listing vacancies on popular rental websites, screening tenants, and generating lease agreements.

Property Inspections

Buildium offers a property inspection module that allows property managers to conduct inspections and generate reports. Users can track inspection dates, generate inspection reports, and assign follow-up tasks to maintenance staff.

Communication Features

Buildium provides a range of communication features designed to help property managers stay in touch with tenants, owners, and vendors. Users can send email and text messages, track communication history, and generate reports.

Overall, Buildium’s functionality is designed to help property managers streamline their operations and improve their bottom line. The software provides a range of tools for accounting, maintenance tracking, lease tracking, vacancy cycle management, property inspections, and communication.

Payment and Billing Features

Buildium offers a variety of payment and billing features that make it easy for property managers to collect rent payments, pay bills, and manage their accounts. Here are some of the payment and billing features available in Buildium:

Online Payments

Using ePay with Buildium allows residents to pay rent electronically by ACH, debit and credit card, and allows property managers to pay bills electronically. This fully integrates payments with your accounting, saving you time and reducing errors associated with manual data entry.

Residents can set up one-time or automatic recurring payments through checking or savings accounts, as well as pay by credit cards.

Rent Collection

Buildium’s rent collection feature allows property managers to collect rent payments online, making it easy for residents to pay on time and avoid late fees. You can set up automatic rent reminders to notify residents when rent is due, and even set up automatic late fee reminders to encourage timely payments. You can also customize rent due dates and late fees to fit your specific needs.

Bill Pay

Buildium’s bill pay feature simplifies your bill payment system for all vendors, whether that’s utilities, maintenance, or other expenses. You can set up automatic payments for recurring bills, and even pay bills in bulk to save time. Plus, you can track all of your expenses in one place and easily reconcile your accounts.

In summary, Buildium offers a variety of payment and billing features that make it easy for property managers to collect rent payments, pay bills, and manage their accounts. With online payments, rent collection, and bill pay, you can streamline your accounting and save time.

Reporting and Financials

On-Demand Reports

Buildium offers on-demand reports that provide a comprehensive view of a property’s financial health. These reports can be accessed at any time, allowing property managers to stay up-to-date on their properties’ financial status. With on-demand reports, property managers can quickly view information such as rent payments, expenses, and more.

Financial Reports

Buildium’s financial reports provide a detailed view of a property’s financials. These reports are designed to help property managers make informed decisions about their properties. Some of the financial reports available on Buildium include Accounts Receivable Summary, Cash Flow Statement Report, and more.

The Accounts Receivable Summary report provides instant visibility into outstanding accounts receivable across properties. With this report, property managers can easily identify which tenants have outstanding balances and take appropriate action to collect payment.

The Cash Flow Statement Report provides a breakdown of a property’s cash inflows and outflows. This report is essential for property managers who want to understand their property’s financial health and make informed decisions about future investments.

Company Financials

In addition to property-specific financial reports, Buildium also offers company financial reports. These reports provide a high-level view of a property management company’s financial health. With company financial reports, property managers can quickly view information such as revenue, expenses, and more.

Overall, Buildium’s reporting and financial features provide property managers with the tools they need to make informed decisions about their properties. With on-demand reports, financial reports, and company financials, property managers can stay up-to-date on their properties’ financial status and make informed decisions about future investments.

Customer Service and Support

Customer Care Team

Buildium has an award-winning customer care team that provides support to all customers. The team is available 24/7, every day of the year. Customers can access the team through various channels, including phone, email, and chat. The team is known for its friendly and responsive service, ensuring that customers’ issues are resolved quickly and efficiently.

The onboarding specialists at Buildium help customers learn the ins and outs of the software. They provide guidance on setting up the software, importing data, and getting started with the platform. The team is also available to answer any questions customers may have about the software.

Customer Support

Buildium’s customer support team is dedicated to helping customers resolve any issues they may encounter while using the software. The team is available to answer questions about the software’s features and functionality, troubleshoot issues, and provide guidance on how to use the software more effectively.

Customers can access the support team through the Help Center, which provides a wealth of resources, including articles, videos, and tutorials. The Help Center also includes a community forum where customers can ask questions and get answers from other users.

Buildium’s support team is known for its fast response times and friendly service. Customers can expect to receive a response to their inquiries within a few hours, and the team is always willing to go above and beyond to help customers get the most out of the software.

In summary, Buildium’s customer service and support teams are dedicated to providing customers with the best possible experience. The teams are available 24/7, every day of the year, and are known for their friendly and responsive service.

Customers can access the teams through various channels, including phone, email, and chat, and can expect fast response times and effective solutions to their issues.

Reviews and Opinions

Buildium has received mixed reviews from its users. Some users have praised the software for its ease of use and ability to streamline property management tasks.

One user on TrustRadius stated that Buildium is “an amazing tool to manage all aspects of property management.” They went on to say that the software has “great features and functionality,” and that the customer support team is “very responsive and helpful.”

However, other users have had negative experiences with Buildium. One user on TrustPilot complained about the lack of support during the setup process.

They stated that the implementation was “terrible” and that there weren’t enough implementation specialists to help with setup. Another user on G2 criticized the software for its limited customization options, stating that “it’s not as flexible as it could be.”

Despite these negative reviews, Buildium has an overall positive rating on G2, with a 4.4 out of 5 stars based on 179 reviews. Users have praised the software’s ability to automate tasks, such as rent collection and maintenance requests. They have also noted that the software is user-friendly and easy to navigate.

It is important to note that reviews and opinions are subjective and can vary depending on the user’s experience. While some users may have had negative experiences with Buildium, others have found the software to be a valuable tool for their property management needs.

It is recommended that potential users read a variety of reviews and opinions before making a decision on whether or not to use Buildium.

Final Thoughts

In summary, Buildium is a cloud-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business. The software offers a range of features, including tenant and owner portals, online rent payments, maintenance requests, and accounting tools.

While Buildium has received mixed reviews from users, it is generally considered a safe and reliable platform. Some users have reported issues with payment processing and customer support, but these appear to be isolated incidents rather than widespread problems.

Overall, if you are looking for a property management software that offers a wide range of features and is easy to use, Buildium is definitely worth considering. However, it is important to do your own research and read reviews from other users before making a final decision.

If you do decide to use Buildium, be sure to take advantage of the software’s training and support resources to ensure that you are getting the most out of the platform. With the right tools and knowledge, Buildium can be a powerful tool for managing your properties efficiently and effectively.